Web Portal Enhancements

Designed visual, informational, and functional enhancements to Western’s web portal, allowing independent insurance agents to view their book of business and write new policites

Position — Lead UX Designer, Business Analyst

Start date — March 2020

Tools — Figma, Jira, Confluence

My impact

  • Based on functional requirements from key business stakeholders, I designed responsive web pages, information architecture, new components, and more as part of our team’s goal of enhancing the user experience

  • Gathered feedback from User-Centered Design sessions with end-users and incorporated findings into actionable product backlog Items

  • Advocated for UX best practices to be implemented at all stages of development

  • Mentored other analysts across the company, teaching them how to use Figma

Disclaimer: 
This work is under NDA and not available to the public. Please reach out to me if you have questions.