Authentication experience - Western National Insurance
Designed a seamless, improved login experience, allowing insurance agents to easily access Western’s web portal and digital book of business
Position — Lead UX designer
Timeline — 6 months
Tools — Figma, Jira, Confluence
My impact
Lead user experience and visual design of a new login experience used by all insurance agents (over 5,000+ users) logging into Western’s web portal
Designed functional, interactive prototypes in Figma
Pitched various approaches to company leadership and advocated for best practices
A/B tested various approaches and iterated based on feedback from users and stakeholders
Built process flow diagrams, translated requirements between technical and business team members
Disclaimer:
This work is under NDA and not available to the public. Please reach out to me if you have questions.